Thank you for shopping with Lumé VZN. We are committed to providing a smooth and timely delivery experience for all customers. Please review our shipping guidelines below.

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Order Processing & Fulfillment

All orders are processed and fulfilled within 1–2 business days of receipt.
Orders placed on weekends or holidays will begin processing on the next business day.

You will receive a confirmation email once your order has shipped, including tracking information.

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Shipping Methods & Delivery Times

We offer standard shipping options through major carriers (USPS, UPS, or FedEx). Delivery times vary based on your selected method and location:

• Standard Shipping: Typically 3–7 business days

• Expedited Shipping (if available): Typically 2–3 business days

Please note that delivery timelines are estimates provided by the carrier and may vary due to external factors.

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Shipping Rates

Shipping rates are calculated at checkout based on your location, shipping method, and order weight.

From time to time, Lumé VZN may offer free or discounted shipping promotions.

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Order Tracking

Once your order ships, you will receive an email with a tracking number. Tracking may take up to 24 hours to update.

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Incorrect Address or Delivery Issues

Please ensure your shipping address is accurate at checkout.
Lumé VZN is not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address, additional shipping fees may apply.

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Lost or Stolen Packages

If tracking shows your order as delivered but you cannot locate the package, please check with neighbors, building management, or your local carrier.

Lumé VZN is not responsible for lost or stolen packages after delivery confirmation.
For additional support, you may file a claim directly with the carrier.

 

Questions

If you have any questions regarding shipping or delivery, please contact us at:
lumevznhelp@outlook.com